Year Joined Donald J. Kaufman, Attorney at Law
Paralegal, 2016 - Present
Colorado Mountain College
COP: A+ Computer Technician
COP: Network +
COP: Cisco Certified Network Associate
Eagle Valley High School
A self-starter and quick learner. Versatile skill set with experience and training in customer service, information technology and written and oral communication with an ability to work as part of a team as well as independently.
Produce Team Member | Whole Foods Market; Basalt, CO 2015 — Present
As a Produce Team Member, I am responsible for delivering the company’s fresh fruits and vegetables to the sales floor and to provide excellent customer service to any and all customers that may visit the store. I directly interact with customers, and help solve issues customers bring to my attention efficiently and professionally, ensuring repeat customers.
Customer Service Team Trainer | Whole Foods Market; Basalt, CO 2015
As the CS Team Trainer, I am responsible for the training of new Team Members, as well as ongoing training of existing Customer Service TMs on company policy, and team operations such as cash register functions and direct contact with store customers. In addition to training, I directly interact with customers, and help solve issues customers bring to my attention efficiently and professionally ensuring returning customers.
Administrative Assistant | Sodexo; Glenwood Springs, CO 2014 – 2015
In this position, I was responsible for counting and logging cash entry from Resident Dining Hall, and Campus Coffee Shop as well as preparing the cash for deposit. I also supervised the payroll time clock for all staff members of the Sodexo account at Colorado Mountain College Glenwood Springs. I reported directly to the General Manager regarding cash handling policy and time clock policy.
Senior RA | Colorado Mtn College; Glenwood Springs, CO 2014 — 2015
Resident Assistant | Colorado Mtn College; Glenwood Springs, CO 2013 – 2014
In this position I was member of a team of 8 Resident Assistants in Sopris Residence Hall,, and provided administrative support for Sopris Hall operations. As an RA and SRA, I played a key role in Policy enforcement and Policy incident management. I reported directly to the Hall Director and Coordinator of Student Life (CSL). Was promoted to Senior Resident Assistant at the end of the Spring 2014 semester.
Conferencing Assistant | Colorado Mtn College; Glenwood Springs, CO 2014
As a Conferencing Assistant, I provided customer service and guidance to conference guests of varying ages and professions, and utilized my Information Technology skills to train conference guests in the operation of College classroom systems. In addition to customer service, I assisted in policy incident management and enforcement. I reported directly to the Conferencing Coordinator and the CSL.
Intern | Farmers Insurance, The Montag Group; Eagle, CO 2011 — 2012
As an intern for The Montag Group, I was responsible for developing the Insurance Agency’s internal network architecture, creating a fault tolerant, secure and confidential internal network as well as a public, but separate, network for guests to use. In addition to my role as the agency’s IT specialist, I was responsible for providing excellent customer service to our team members, and to our clients.
Intern | Eagle County Government, Communications Dept. 2012
As an intern for the Eagle County Government’s Communications Department, I was responsible for assisting in the operations of the County’s public access television station, EcoTV 18. As part of my job, I was tasked with logging and sorting digital video tape media, and with the capture of such media.
Intern | Eagle County Schools, Communications Dept. 2011
As an intern for the Eagle County School District’s Communications Department, I was responsible for assisting in the day to day operations of the District’s communications department. This included assisting in video capture on location, and video editing at the district office.